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Profile

About me

Senior Product/UX Designer with 16+ years of experience designing enterprise applications, SaaS products, dashboards, complex workflows, mobile experiences and design systems. Strong track record in UX strategy, information architecture, interaction design, prototyping, usability evaluation, accessibility and cross-functional collaboration across enterprise, healthcare, learning-platform and consumer-facing products. Currently extending this practice into AI-assisted product design — using ChatGPT, Claude, Google Stitch, Visily and UX Pilot for ideation, rapid prototyping and UX exploration.

Dhirender Thakur

Core competencies

Design Systems & Enterprise UX

Design SystemsComponent LibrariesEnterprise SaaSComplex WorkflowsRole-Based ExperiencesDashboard UXResponsive DesignDesign QA

Accessibility

WCAG-Based EvaluationKeyboard NavigationFocus-State ValidationSkip-NavigationContrast EvaluationResponsive Reflow

Product Design & Prototyping

UX StrategyUser-Centered DesignInteraction DesignInformation ArchitectureUser FlowsWireframingInteractive PrototypingDesign Specifications & Developer Handoff

Research & Evaluation

User ResearchStakeholder InterviewsWorkflow AnalysisUsability TestingHeuristic EvaluationCompetitive Analysis

AI-Assisted Design

AI-Assisted UX DesignAI-Assisted PrototypingGenerative AI WorkflowsAI Product ConceptsHuman-AI Interaction

Tools

FigmaChatGPTClaudeGoogle StitchVisilyUX PilotWhimsicalIllustratorPhotoshopInDesignAfter EffectsHTML/CSS

Experience

Oct 2024 – Oct 2025

UX/UI & Graphic Lead @ Valma Creations / JLL

  • Led a 7-member design team across two workstreams: Valma Creations' own social media presence and JLL branding collateral.
  • Defined and owned the design process flow for JLL branding deliverables — from task allocation through review to final client submission.
  • Owned quality assurance and on-time delivery for JLL collateral, reviewing deliverables against brand guidelines.
  • Set up micro-tracking of individual designer effort and maintained task-hour logs for the JLL workstream.
  • Improved delivery quality and predictability through structured review, tracking and feedback processes.
Feb 2022 – Aug 2023

Senior Consultant – Design @ Karra Info Systems / Microsoft

  • Designed scalable UX patterns and role-based experiences across User, Manager and Admin workflows for enterprise dashboard applications.
  • Partnered with cross-functional teams to translate complex enterprise requirements into information architecture, journey maps and workflows.
  • Contributed to design-system guidelines covering layout, spacing, color, typography and reusable components.
  • Explored alternative design solutions against current-state experiences, documenting improvements and tradeoffs.
Jun 2015 – Jun 2021

UX/UI Designer Lead @ Skillsoft

  • Led design-system and UX/UI design activities for LMS and learning experiences as part of a 6-member team.
  • Drove accessibility as a core requirement through UX audits, heuristic evaluation and WCAG-based reviews.
  • Designed a mobile-first ILT registration experience handling complex, rules-based eligibility and registration states.
  • Partnered with analytics, support-ticket insights, PMs and QA to identify usability gaps and define iterative improvements.
  • Created information architecture, user journeys, user flows and wireframes for LMS experiences.
  • Delivered an LMS project within required timeline (nominated for a Spot Award) and received the Above & Beyond Award for end-to-end product delivery.
Jun 2021 – Nov 2022

Sr. UX/UI Designer @ Virtusa

  • Improved enterprise applications through research-informed design decisions.
  • Identified usability issues and optimized workflows and task efficiency.
  • Created prototypes in Figma to validate design improvements.
  • Maintained scalable design systems.
Jan 2014 – Jun 2015

UI Lead @ Softsol

  • Worked on a commodities trading platform transitioning a desktop application to a modern web-based solution.
  • Designed and refined the UI using HTML5, CSS and Bootstrap for a cleaner, accessible, responsive experience.
Apr 2011 – Sep 2013

Sr. UI Engineer @ Bizedge India

  • Participated in UX/UI planning discussions, created wireframes and interface designs, and collaborated with the team to incorporate client feedback.
Jan 2010 – Mar 2011

UX/UI Consultant (Freelancer) @ Independent

  • Created high-fidelity designs and detailed mobile application mockups, then translated designs into functional HTML web pages and responsive CSS.
Nov 2006 – Dec 2009

Web Designer @ Option Matrix

  • Created websites, HTML pages, prototypes, visual assets, banners, Flash animations, HTML emails and newsletter templates.
  • Awarded Designer of the Month twice for exceptional UI/UX solutions.

Achievements

Nominated for a Spot Award at Skillsoft for improving the ILT registration experience.

Achieved the Above and Beyond Award at Skillsoft for successfully delivering a product end-to-end.

Appreciated by the JLL client through Valma Creations for redesigning dashboards and visual assets with better clarity and brand consistency.

Recognised by Karra Info Systems on Microsoft-related projects for redesigning enterprise dashboards that improved usability.

Played a key role in modernising a legacy desktop platform into a responsive web experience.

Awarded Designer of the Month twice at Option Matrix for exceptional UI/UX solutions.

Certifications

AI-Powered Designer Course | 2024

AI Workshop for Designers | 2024

AI Tools & Claude Workshop, BE10X | 2026

PMI Certificate of Participation — Bringing Quantitative Predictability and Visibility (18 PDUs) | 2016

Education

B.Com – Computer Science

2005